Voluntary Electrical Safety Recall
Why is Medela undertaking this voluntary recall?
Medela has decided to undertake an urgent voluntary recall of a detachable wall plug, which is a component part of the AC power supply for certain Medela breastpumps. This is consistent with Medela's commitment to customer safety.
The detachable wall plug connects to an AC power adapter. Together, they are supplied as a stand-alone product, and are also supplied with the following models of Medela breastpump: Medela Swing, Medela Swing Maxi and Medela Freestyle. The product numbers are as follows:
Stand-alone AC Power Adapter:
(For Swing Maxi and Freestyle)099.0273
The entire unit is composed of two parts: (1) a detachable wall plug; and (2) the power adapter itself, with cord attached. A photographer of the two parts can be seen below, with the detachable wall plug on the right of the photograph.
Not all detachable wall plugs are affected. There are three types, which can be seen in the photo below. Only the plug on the right is affected and it can be identified because it has no markings on its back. If the detachable wall plug has a white dot or markings on the back of it, then it is not affected and does not need to be returned.
Detachable wall plug for AC power adapter for Medela™ breastpumps
What are the defects?
Medela has received isolated reports of the detachable wall plug breaking into two parts, thereby potentially exposing 2 metal terminals. In the interests of customer safety, Medela has decided to conduct a voluntary recall (by way of provision of a replacement detachable wall plug) for affected detachable wall plugs.
What are the hazards?
In rare cases, the detachable wall plug could break exposing 2 metal terminals and creating a risk of electric shock.
What should consumers do?
Customers should stop using affected adapters immediately. Breastpumps may continue to be used with battery power only. Customers can obtain a new detachable wall plug by registering their details at www.medela.com.au/breastfeeding/electrical-safety-recall/power-adapter-registration or calling Medela Australia on 1800 787 345. The replacement wall plug will be available from 25 August 2016. The adapter, cord and pump are not affected by this issue.
Do I need to stop using my pump?
No the pump can still be used; it is only the adapter that needs to stop being used until the replacement detachable wall plug has been received.
Nb. The Swing and Swing Maxi will still operate on standard batteries. The Freestyle has a rechargeable battery and that will not be able to be recharged until the replacement detachable wall plug has been received.
Can I return to the store I bought the product?
No, the recall is being managed by Medela directly. Once you have registered for a replacement part, you will be sent your replacement part with a return paid satchel envelope to return the part you are replacing. We will destroy the part returned to us.
This recall is being co-ordinated with the TGA. Additional information can be obtained from the TGA’s searchable recalls database, System for Australian Recall Actions (SARA) by clicking here
Information can also be viewed at: www.recalls.gov.au
We apologise for any inconvenience experienced as part of this action and hope you can understand why we need to act in this appropriate manner.