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We will send out the replacement detachable wall plug to you in an express post bag together with a reply paid bag for you to send back the part you are replacing. If you have any further enquiries, please contact Medela's local distributor in New Zealand, Fisher & Paykel Healthcare on 0800 633 352, or email nzinfo@medela.com.au or NZ.CustomerServices@fphcare.co.nz