Listening to Customers

The first step in caring is understanding. Learnings from our customers inspire how we support moms, babies, patients, and professionals while continuing to drive our passion and commitment to Swiss-quality products and service because we know that is how trust is earned.



Commitment to Patient Safety and Care

By learning about the challenges associated with the traditional analog, water-seal systems, Medela designed Thopaz+ Digital Chest Drainage and Monitoring System to increase patient mobility and safety, decrease the need for intensive monitoring by healthcare professionals, and strengthen clinical confidence by streamlining the delivery of care.

Integration into Product Development

By hearing new parent concerns around pacifier use, we created Medela Baby pacifiers in collaboration with dentists and speech-language pathologists to support the natural muscle movement of the mouth and tongue.

Digital Solutions for Today's Parents

By listening to mothers share their challenges in finding trusted, evidence-based information on breastfeeding, Medela introduced Medela Family, our VIP service featuring free digital education, helpful resources, and personalized breastfeeding support.



Anita Treiber, Chief Marketing Officer "We want our customers worldwide - moms, caregivers, and healthcare professionals - to rely on Medela as a leading provider of innovative products and best-in-class services that satisfy their highest expectations when it comes to usability, safety, support, and performance."